Chris Pearce
Senior Technical Success Engineer @Splunk
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WORK HISTORY
Senior Technical Success Engineer @Splunk
London, GB
EDUCATION
Farnborough College of Technology
Ordinary National Certificate (ONC)
Farnborough College of Technology
Higher National Diploma (HND)
Farnborough College of Technology
Higher National Certificate (HNC)
ABOUT CHRIS PEARCE
An experienced Senior Client Relationship Manager/Senior Customer Success Manager/Principal Service Delivery Manager/Technical Account Manager engaging at the Executive level with key global accounts and partners within a SaaS environment.Excellent communication and organisational skills with over 20 years of customer management and service delivery experience. Confident Relationship Manager to key customers/partners on all levels, becoming a consistently trusted advisor. Strong technical background working in high-profile environments to drive KPI targets and project milestones to completion. Ability to operate across customer technical support, product engineering, X-LOB and third-party teams to drive and resolve complex issues. Management of multiple customer escalations to resolution via the tactical use of analytical troubleshooting to break down customer/partner issues and coordinate resources.
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