Chris Novello

About Chris Novello

I am an experienced Analyst, specializing in solving complex technical issues related to hardware, software, and networks. I have skills using various platforms and tools, such as SQL, UNIX (Linux), and Oracle. I\'m highly effective in fast-paced environments and dedicated to ensuring customer satisfaction. I have lead teams, onboarded new members, and lead KPI tracking. My experience enables me to build strong relationships with both team members and customers, resulting in outstanding outcomes.My Technical Skills And Certifications:• Pharmacy Technician – Illinois Department of Professional Regulation• ITIL V3 – Fundamentals• Lean Six Sigma Yellow Belt• VOIP, Train Up• Linux Administration, Hands on Technology Transfer• Korn Shell Scripting, Hands on Technology Transfer• Oracle SQL*Plus, The Ultimate Software Consultants• Oracle PL/SQL, The Ultimate Software ConsultantsSKILLS & COMPETENCIESTech Support | Help Desk | Training | Data Analytics | Strategic Planning | Programming | Relationship Building | Incident Resolution | SQL Experience | Operations Management | Communication | Process Improvement | Presentation | Test Management | Big Picture Thinking | Software Maintenance | Pharma Knowledge | Organization | Presentations | Software Design PLATFORMS, SYSTEMS AND TOOLS• Service Desk: BMC Remedy ITSM with Smart IT, IEX Workforce Management, Interactive Intelligence Customer Interaction Center• Healthcare: Walgreens Intercom Plus, Greenway EMR• Collaboration Software: MS Teams, Share point, Outlook, Lync, Lotus Notes, Sametime• Software: Microsoft Office, Secure CRT, Telnet/ASCII, Net view, 5270 and 3270 Emulation, Evnox Console, Norstar, IBM Initiate, Timbuktu, log Faces, Genesys• Middleware: Tuxedo• Business Intelligence: Oracle OLAP, Data Mining, Hummingbird• Databases: ORACLE 11G/10G / 7.3• Database Tools: GOLDEN, SQL*PLUS• Languages / Scripting: PL/SQL, SQL, Korn, Bash, HTML, CSS• Operating Systems: Unix (AIX, SCO, Solaris/HP-UX), LINUX, Android, DOS, Windows, Mac, OS/400, 4690 POS Systems• Networking: TCP/IP, DNS, VMWare (VDI)• Virtualization: VMware vSphere, ESX, Fusion, Thin App• Cloud Computing Services: AzureI\'m always looking to grow my professional network. Feel free to connect via LinkedIn or contact me directly at C••••••••@gmail.com

Experience

1. Pharmacy Systems Business Analyst

   Walgreens Boots Alliance

   May 2025 — Present · Deerfield, IL, US

   Collect and analyze data to support both short- and long-term strategic planning for Pharmacy and Retail Operations• Develop and implement programs that align with business goals and drive operational efficiency• Maintain a strong understanding of business processes across all aspects of the Retail Hub• Analyze data to recommend system improvements, procedural enhancements, and ROI-driven solutions• Serve as the operational point of contact for various cross-functional projects, ensuring smooth execution• Communicate project updates and outcomes to key stakeholders at both corporate and field levels• Design and deploy reports and tools to support decision-making and operational visibility• Collaborate with IT, legal and regulatory, process improvement, and other teams to develop effective operational strategies

Education

• University of Illinois at Chicago

  Associate

• Northeastern Illinois University

  BA