Chris Murphy

Customer onboarding leader | Operations Expert | Customer Experience driven | Process simplifier | Developer of people

Role
Manager, Allstate Sales Producer Onboarding & Offboarding, Eastern Territory at Allstate
Location
Denver, CO, US
LinkedIn followers
500 followers

About Chris Murphy

A strategic people leader with a focus on driving quality and compliant customer onboarding and offboarding experiences. I have a passion for creating simplified and consistent team processes while continuously developing team members to achieve their goals. My experiences at Allstate have allowed me to develop skills in many aspects of our business including customer experience, recruitment strategy, recruitment marketing, sales producer on and off boarding, Field Sales Leader development, meeting & event planning and the creation of sales incentive promotions.

Experience

  1. Manager, Allstate Sales Producer Onboarding & Offboarding, Eastern Territory

    Allstate

    Oct 2020 — Present

    People leader of 15 individualsDirect oversight of 2,850 sales producer appointments and 4,050 producer terminations since 2021Customer Experience score of 92% in 2023 supporting 870 sales producer appointmentsQuality Assurance of 97% in 2023 accountable for thousands of transactionsLeadership favorability of 97% and 100% engagement within my team

Education

  • Colorado State University

    Bachelor's degree, Natural Resource Recreation and Tourism

    2002 — 2006

Skills

  • Consulting
  • Hospitality Industry
  • Budget Management
  • Public Relations
  • Sales
  • Marketing
  • Negotiation
  • Social Media
  • Marketing Communications
  • General Insurance
  • Team Building
  • Recruiting
  • Health Insurance
  • Strategic Planning
  • Business Development
  • Marketing Strategy
  • Leadership
  • Social Networking
  • Property & Casualty Insurance
  • Sales Operations
  • Customer Service
  • Insurance
  • Event Planning
  • Social Media Marketing
  • Contract Negotiation
  • Budgeting
  • Event Management

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Chris Murphy — Manager, Allstate Sales Producer Onboarding & Offboarding, Eastern Territory at Allstate in Denver, CO, US | Unifers