Chris Mercado

About Chris Mercado

A highly motivated Program Management Leader with extensive experience leading diverse and multi-location teams, customer-facing engagements, devising solutions, implementing efficiencies, and resolving conflicts to ensure timely program execution. Adept at product program management, testing, development, deployment, support, and risk management while monitoring existing customer feedback and competitor product innovation trends for program inclusion. I consistently focus on building relationships with clients and team members to deliver positive results on the project.• Enterprise Resource Planning • Data Warehousing • Project / Program Management• Business Analysis • Vendor Management • Process Improvement • Power BI • SDLC - Agile / Waterfall Methodologies • Cloud Implementation Strategies • Risk Management • Matrix Team Management • Enterprise Reporting

Experience

1. Senior Pmo Manager

   NAES

   Sep 2020 — Present · Issaquah, WA, US

   Responsible leading teams on roll-out of Microsoft Dynamics 365 ERP including international subsidiaries using Agile methodology. Drive delivery of technical/ functional implementation of the project from planning to post go-live, ensuring the accomplishment of desired scope, timeline, and quality.• Created roadmap for the company how to unify and integrate business processes from different companies coming from different financial systems• Developed and managed detailed integrated project plan and schedule to monitor and track progress• Defined and executed strategy on Data Migration, Security, Integration, System Customization, User Acceptance, Regulatory Compliance, Reporting, and Deployment• Set expectations how the program will be managed, reporting structure, team deliverables and timeline• Reviewed and negotiated project contracts with different third-party vendors and System Integrators• Defined success criteria and disseminate information to involved parties throughout the project• Developed and participated in governance process to report and mitigate project issues and risks• Scheduled and organized project resources with competing priorities• Coordinated projects within larger programs, delivering timelines set within a larger context• Maintained project budget and escalate any material changes to the budget as needed• Communicated with and reported progress to stakeholders, corporate leaders, and the Board to gather feedback and ensure the project remains on track.

Education

• Western Governors University

  Masters in Business Administration, Information Technology

  2011 — 2013

• Lyceum Northwestern University

  Bachelor, Computer Science

  1992 — 1996

• Harvard Business School Online

  Leadership & Management Certificate, Organizational Leadership

Skills

• Project Management
• .net Framework
• C#
• .net
• Ssrs
• Project Planning
• Testing
• Databases
• Software Development Life Cycle (Sdlc)
• Stakeholder Management
• Scope Management
• Business Intelligence
• Software Project Management
• Business Process Improvement
• Microsoft Azure
• Lean Software Development
• Xml
• Integration
• Software Documentation
• Software Implementation
• Software Development
• Scrum
• Enterprise Software
• Pmbok
• Microsoft Office
• Visual Studio
• Pmp
• Leadership
• Software as a Service (Saas)
• Program Management
• Vendor Management
• Software Implementation Management
• Customer Relationship Management (Crm)
• Risk Management
• Cost Management
• Agile & Waterfall Methodologies
• Business Analysis
• Microsoft Dynamics Ax
• Software Design
• End-to-End Testing