Chris Mendoza
Director of Operations | Strategic Planning | P&L Analysis | Multi-Unit Leadership | Improved ops efficiency by 95% | Drove 20%+ profit gains across brands
- Role
- Director of Operations - 95 Improvement in Efficiency at Eggs Up Grill
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Chris Mendoza
Director of Operations with 10+ years of experience driving business operations in the…
Experience
Director of Operations - 95 Improvement in Efficiency
Jun 2024 — Present · Charlotte, NC, US
Developed and executed strategic plans on menu launches, OS system onboarding, pricing tiers, people development, business approach, achieving 95% improvement in business operations efficiency• Managed projects from pilot to scale, ensuring 100% on-time and on-budget delivery• Rolled out restaurant approach routines and Weekly KPI reporting and tracking which increased overall customer satisfaction by 16% and EBITDA by 10% • Analyzed P&L statements, providing recommendations that boosted profitability by 20%• Streamlined operations, maintaining 90% compliance with food safety regulations and improving inventory accuracy by 65%• Conducted data analysis using Excel, delivering insights that increased sales by 35%• Implemented marketing strategies to aid in sales increase which included Launching catering, third party OLO, and partnered with local businesses on a loyalty program by driving residual perks.• Recruited and trained new employees, reducing onboarding time by 80% and increasing staff retention • Created executive-level reports and presentations in Excel and PowerPoint, enhancing communication
Education
University of North Carolina at Charlotte
Bachelor of Science - BS
UNC Charlotte Belk College of Business
Master of Business Administration - MBA, Entrepreneurship/Entrepreneurial Studies
Rowan-Cabarrus Community College
Associate of Science - AS, Business
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