Chris Megill
Director IT Service Delivery @The George Washington University - Information Technology
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WORK HISTORY
Director IT Service Delivery @The George Washington University - Information Technology
Washington, DC, US
I have recently been promoted to a new position with George Washington University. I have the privilege of working with a great group of professionals to support the Academic Technology and Customer Experience of people who rely on GW IT for Technology Support!
EDUCATION
The Catholic University of America
BA, English Literature
SKILLS
ABOUT CHRIS MEGILL
More than twenty years progressively responsible experience in technology related staff and project management contributing to the identification and delivery of technology needs for several Fortune 500 Companies, the 100% distribution of Residential Networking at Georgetown University, the upgrade of two campus wide Avaya S8700 PBX’s at George Washington University, the on-going training and support of multiple and diverse end-user communities on technology issues and initiatives. Directing the efforts of both telecommunications and data networking specialists in their efforts to provide the above mentioned services. Also responsible for the transition of George Washington University\'s IT Support Help Desk from three decentralized customer based call centers into a single 24/7/365 Support Center with Data Center, Customer Support, and Batch Processing responsibilities. I maintain extensive experience serving as the technology advocate for academic populations exceeding end users and the establishment of internal and external service level agreements. Maintain an excellent reputation for progressive initiatives popular with faculty, students and university administration.Specialties: ITIL Certified, HDI Support Center Director Certification Training, Remedy, Piinnacle Call Accounting Software Administration, VOIP Hard phones and soft phones, AVAYA S8700 switch maintenance, CentreVue Supervisor training, IT solution design, project management, strategy development.
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