Chris Medd
Sales & Operations Development Director @Irg
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WORK HISTORY
Sales & Operations Development Director @Irg
Sales & Operational Development Director, Ibiza Rocks Group, London & IbizaBased in the UK, but spending a large % of time in Ibiza with a remit of delivering room revenue performance,operations & customer service strategies and the full HR agenda. Key areas of responsibility & KPI include: Creating and delivering the Customer Service strategy, managing incidents & emergencies 24/7 andmonitoring & managing customer feedback (direct & across socials) leading to operational developmentand improvement projects Leading the Group HR strategy and delivering on core HR topics such as performance management,recruitment, training & employee relations Providing operational leadership, support and guidance to the Executive Board, Hotel Directors & widermanagement team Leading the Travel Sales team/division for group hotels – Pikes Ibiza (€1.4m) & Ibiza Rocks Hotel (€8m)-accountability for Revenue/Channel Management, Sales Distribution, Supplier Contracts & IT Platforms Leading the pre-event ticket & VIP sales for +100 Ibiza Rocks events across May-October; includingmanagement of event sales set up (IT systems and structure), distribution and fulfilment Managing broader service, process and operational delivery projects across a variety of divisions & acrossboth hotels to deliver business efficiencies & improvements Researching, identifying and pursuing new Agency business for clients seeking support services focused on Travel Sales ( & related design, marketing etc.)
EDUCATION
Charles Darwin School
GCSE gained; TVEI, English Language & Literature; Maths, Biology; Drama, Business Studies and Information Studies
Loughborough University
Diploma, Business Management
University of Bedfordshire
CIPD HR Management, Human Resources Management and Services (Level 7)
SKILLS
ABOUT CHRIS MEDD
Sales & Operations Development Director @ Ibiza Rocks Group
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