Chris Mead
Product and Program Management | Business Applications | Podcaster
- Role
- Manager Business Applications at Podium
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Chris Mead
Senior Technical Program Manager with 9+ years of experience spearheading the design and development of innovative enterprise software projects from initial concept to release. Strategic Leader focused on partnering with senior technical and non-technical stakeholders to define and execute the short- and long-term vision for new products with diverse, cross-functional teams.SKILLSTechnical Program Management: Strategic Planning & Execution, Roadmap Development, Business Requirements, Stakeholder Management, Project Management, Project Vision, Prioritization, Process Improvement, Communications Strategy, Cross-functional Collaboration, Training & Development, Coaching & Mentorship, Interdepartmental Alignment, Change Management, Budgeting & Resource Allocation, Executive ReportingEngineering: Fullstack Development, SDLC, R&D, Enterprise Implementations, Frontend & UI/UX, Backend & Infrastructure, Cloud Architecture, RESTful Web Services, Microservices, Testing & Code Coverage, CI/CD, DevOps, Software Quality, Scalability, Performance, Reliability, Automation, Accessibility, Code Reviews, DocumentationTechnology: Salesforce, Click, Javascript, Angular, React, Node.js, Oracle Apex, AWS, Jira, Mulesoft, Snowflake
Experience
Manager Business Applications
Mar 2023 — Present
Manage the software development lifecycle for business applications supporting Podium, an SMB SaaS platform that allows businesses with 120K active locations to utilize texting, phones, chat, and payments from a central CRM- Defined and executed the roadmap for all lead-to-cash systems including C-Level stakeholder management, project intake and discovery, and quarterly roadmap prioritization- Increased customer retention by leading CPQ and Salesforce development and implementing and integrating Avalara for the Communications tax engine platform to successfully launch the new Podium Phones product- Hired, managed, and empowered a team of 3 Business Systems Analysts to discover, document, and own the delivery of initiatives throughout the Podium SDLC including a successful $175MM ARR migration from Zuora to Salesforce- Delivered fully automated Collections and Dunning methods in Salesforce to remove users from spreadsheet management- Architected, built, and fully migrated 400+ members of the Product and Engineering department from ClickUp to Jira.
Education
Brigham Young University
Bachelor of Arts (BA), Economics
2004 — 2007
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