Chris Major
Head of Quality @BESA Group
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WORK HISTORY
Head of Quality @BESA Group
EDUCATION
Newcastle College
EDEXCEL BTEC Level 4 teaching in the lifelong learning sector
ABOUT CHRIS MAJOR
Dynamic senior leader with over 15 years’ experience driving operational excellence, governance, and quality across regulated, client-focused environments. Currently serving as Head of Compliance and Operations at The BESA Group, I oversee UKAS-accredited Competent Person Schemes, chair the Audit, Risk & Impartiality Committee, and lead the implementation of robust quality, compliance, and governance frameworks aligned to ISO 9001 and ISO 17065.I bring a proven record of transforming operations through system and process improvement, embedding customer-first cultures, and leveraging technology and automation to enhance performance and consistency. With experience spanning engineering, construction, and professional services, I’m passionate about balancing strong operational delivery with effective risk management and regulatory compliance.A Chartered Quality Institute member (PCQI) and certified ISO 9001 Lead Auditor, I combine hands-on accreditation expertise with strategic leadership and board-level governance experience. My focus is always on enabling organisations to grow sustainably, deliver assurance, and maintain the highest standards of quality and service.
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