Chris Longo
Manager, Quality Engineering at ServiceNow
- Role
- Manager, Quality Engineering at ServiceNow
- Location
- San Diego County, CA, US
- LinkedIn followers
- 500 followers
About Chris Longo
AI engineering leader with 25+ years in software quality, now focused on one thing: using AI to design smarter workflows that save companies money without sacrificing reliability. I’ve led QA across startups and Fortune‑level enterprises, so I’ve seen exactly how much waste hides in broken processes, rework, and bad releases.My lane is AI + workflow design + quality- Mapping how work *actually* flows through a business, then embedding AI into the right points so teams move faster with fewer manual steps- Designing guardrails, testing strategies, and monitoring around those AI workflows so they stay accurate, safe, and aligned with the business- Turning reliability into a cost advantage: fewer incidents, fewer escalations, fewer late‑night firefights, and more time spent on revenue‑generating work.Instead of “AI experiments,” I help leaders create AI‑powered systems that- Automate repetitive decision‑making and hand‑offs- Reduce defects and operational drag- Free up high‑value people for higher‑value work.Through Go Social and a small collective of “Fortune Tech Bros,” I apply this in two directions- SMBs– We plug AI into their existing data and tools to build efficient, quality‑backed workflows that cut costs and make operations smoother (not more chaotic)- Creators and podcasters – We build AI‑driven content and monetization systems: repurposing content automatically, running audience touchpoints, and powering memberships and digital products so their work earns while they sleep.If you’re an SMB owner, engineering leader, or creator who wants AI to reduce costs and chaos—not increase them—I’m interested in designing the workflows and guardrails that make that happen.
Experience
Manager, Quality Engineering
Apr 2020 — Present · San Diego, CA, US
Education
Jefferson College
Associate of Arts and Sciences - AAS
1993 — 1994
University of Missouri-Columbia
Computer Science
1995 — 1999
Columbia College
BS, Computer Information Systems
1995 — 1999
Skills
- Quality Assurance
- Business Analysis
- Software Development Life Cycle (Sdlc)
- Software Development
- Scrum
- Databases
- Agile Methodologies
- Management
- Microsoft Office
- Sql
- Linux
- Software Project Management
- Unix
- Integration
- Program Management
- Mobile Devices
- Business Intelligence
- Software Documentation
- Sdlc
- Oracle
- Requirements Analysis
- Agile Project Management
- Testing
- Java
- Xml
- Software Quality Assurance
- Agile Testing
- Test Automation
- Telecommunications
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.