Chris Lobban
Service Account Manager at Pure Storage
- Role
- Service Account Manager at Pure Storage
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Chris Lobban
Accomplished leader known and respected for positive and motivational leadership style of…
Experience
Service Account Manager
Dec 2020 — Present
Service Account Manager - Responsible for key accounts specified in account service plan within BCS/Business Critical Services. • Primary point of contact to select care critical account clients and ensured customer issues were resolved quickly.• Build and strengthen relationships within account. • Leverage various Pure resources to ensure incident resolution.• Drive proactive activities promoting system health and customer satisfaction. • Provide detailed customer reporting using a cross section of services tools and applications. • Collaborate with Pure account teams to understand the business strategy and supports sales opportunities. • Responsible for account management. • A support services trusted advisor focused on the total customer experience and satisfaction• Primary point of contact to select care critical account clients and ensured customer issues were resolved quickly.• Trusted advisor focused on the total customer experience and satisfaction. • Responsible to lead incident management processes and customer issue escalations.• Facilitate cadence calls and on-site meetings with clients to address client concerns. • Interface with multiple support teams and client management. • Author and present weekly, monthly, and quarterly reporting on facets of clients’ storage estate.
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