Chris Knowles
Operational Risk Manager - Payments & Fraud @FanDuel
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WORK HISTORY
Operational Risk Manager - Payments & Fraud @FanDuel
Assesses Fraud Operations processes for risk and control effectiveness.Support the control design process and assess processes for any control gaps or enhancements needed to ensure effectiveness of controls.Develop and maintain operating procedures and policies focused on Fraud Operations and Strategy as well as documenting key business processesAnalyze business needs, identify areas for process improvements with respect to analysis of risk and assist with the development and performance of a risk assessment across Fraud Operations and Strategy.Engage with stakeholders of strategic commercial projects to identify areas of risk, strategize regarding development and implementation of key risk controls and participate in decision making with respect to development of control requirements.Advise the business on risk mitigation through execution of related projects/assignments and provide cross-functional expertise as necessary.Maintain awareness of key process changes, system changes, and organizational structure, and overall impact on operational risk management.Monitor emerging risks and regulations that could impact the business and performing and participating in periodic risk assessments. Participate in strategic planning to determine department priorities, objectives and projects.Conduct investigations into possible breaches of risk protocols, analyze outcome and make recommendations with respect to remediation of risk.Work independently with autonomy to make informed decisions and recommendations with respect to business operations and risk mitigation. internal operational business controls.
EDUCATION
Utah Valley University
Computer Science
ABOUT CHRIS KNOWLES
Focused, results-driven Fraud and Risk Analyst with 10 years of experience working within fast-paced positions, with an emphasis on the collection, analysis, and integration of critical data used in mitigating fraud, minimizing risk, and making beneficial business decisions. Knowledgeable, innovative, and self-motivated leader who creates customized solutions and positive outcomes. Strong communication skills to work with individuals of all professional levels, areas of expertise, and personal backgrounds. Excellent management skills to lead individual or team activities. Proven record in achieving goals.My experience in analytics & risk mitigation has given me the ability to handle complex business problems and technology ecosystems working with large technical development teams. This expertise has helped me drive large loss reductions and efficiency improvements that drive company impact. I am well skilled in agile development, data analytics (SQL), data reporting, and complex fraud investigation techniques. Areas of Expertise:Data Research and Management • Analysis of Fraud and Risk Data • Advanced Technology for Prevention and Detection Types of Fraud (First-Party, Third-Party, Account Takeover, Credit Card) • Investigations • Issue Identification and ResolutionPerformance Tracking and Positive Improvements • Cross-Functional Team Collaboration • Creation of Automated Processes Technical Skills: Experienced in Excel & Google Sheets, Microsoft SQL Server and Access, TeraData, Tableau Data Visualization, Linux UI operating systems, Computer Programming (C++. C#), SQL database design, queries, and management, Hadoop, Agile Project Management, XML and API Product Support
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