Chris Knittle

About Chris Knittle

Experienced, analytical, results-driven leader with track record of delivering results through effective collaboration in matrixed, cross-functional team environments. Problem solving approach tackles critical business issues by balancing positive customer interactions with creative tactics to generate data-driven, actionable solutions to mission-critical business issues.ANALYTICAL SKILLS: Strong technical ability which leverages data-driven insights to uncover/exploit under-utilized opportunities to develop sustainable competitive advantage. EXECUTION: Uses sound business judgment to prioritize critical business issues for senior leaders. Proven ability to translate business strategy into actionable tactics to execute on organizational goals.SPECIALTIES: Classroom Instruction Curriculum Competitive Analysis Business Process Improvement Quantitative Analysis People Management Performance Management Project Management Road map Creation Brand/Product Strategy Critical Thinking Forecasting Strategic Planning Customer Experience Training Problem Solving Business Intelligence Data Mining Technical Learning Agility Marketing Communications Data Analytics Team Building Leadership Employee Engagement Employee Training Culture Change Alignment Leadership Development Evaluation Marketing and Branding Lean Management Emotional Intelligence15 years of people management with strong emphasis on customer experience, process improvement using lean management, and KPI management/improvement.10 years of project/product management experience ranging from department to enterprise level projects.

Experience

1. Manager of Training Delivery

   Adobe Workfront

   Jan 2021 — Present

Education

• University of Phoenix

  Master's degree, Information Technology - Business Sytems

  2012 — 2014

• California State University, Northridge

  Music Theory and Composition

  1990 — 1992

• University of Phoenix

  Associate of Science (AS), Management Information Systems, General

  2007 — 2009

• Moorpark College

  Associate's Degree, German Language and Literature

  1995 — 2000

• University of Phoenix

  Bachelor's degree, Information Technology

  2009 — 2011

• Goethe University Frankfurt

  Master's Degree, Germanic Languages, Literatures, and Linguistics

  2015 — 2016

Skills

• Sap
• Liability
• Microsoft Office Suite
• Trend Forecasting
• Systems Analysis
• Underwriting
• Contact Center Management
• Web Design
• Emotional Intelligence
• Community and Teamwork
• Term Life Insurance
• Fixed Annuities
• Casualty
• Customer Service
• Workers Compensation
• Web Content
• Html
• General Insurance
• Leadership Skills
• Commercial Lines
• Workforce Management
• Workforce Planning
• Siebel
• Test Systems
• Functional Testing
• QA
• Java
• Six Sigma
• Property & Casualty Insurance
• Classroom Management
• Cirriculum
• Regression Testing
• Contact Center Optimization
• Umbrella Insurance
• Life Insurance
• Training Delivery
• Insurance
• Claims Management
• Disability Insurance
• Commercial Insurance