Chris Joyce
Strategic Initiatives Consultant (Interim) @UK Finance
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WORK HISTORY
Strategic Initiatives Consultant (Interim) @UK Finance
2017>- CMA Remedies - Engaged by the UK Finance Executive and the leading UK banks to coordinate the successful implementation and then the ongoing management of CMA remedies in the Personal and Business markets. This includes the CMA Orders to standardise and streamline the opening of Business Current Accounts and the creation of the UK\'s first independent customer service quality survey across the major providers of Business and Personal Current Accounts.2019>- Business Banking Resolution Service (BBRS)- engaged by UK Finance and 7 of the leading UK SME banks to coordinate the successful design, development, implementation of and participation in this ground-breaking dispute resolution service for larger UK SMEs.
EDUCATION
Association of Project Management Practicioners
Project Management
SKILLS
ABOUT CHRIS JOYCE
Professional interim executive specialising in developing customer strategies and facilitating cross-industry solutions to enhance competition and performance in the business and commercial banking markets.More recent roles have focused on operating across the UK banking market to coordinate industry-wide solutions to competition remedies, with a particular focus on the SME market.Skilled at operating across the spectrum from developing high level vision and strategy through to hands-on delivery.Proven and extensive experience operating at executive level in complex organisational structures and cross-industry to instigate and deliver transformational strategic change.Adept operating in both shareholder-owned and mutual business models, in larger and smaller banks, and across the banking industry. Specialities: Strategy development; strategic change leadership & delivery; Programme & Project management; Customer Experience; Customer Management strategies; Customer Segmentation strategies; Customer Value Propositions; Customer Service, Relationship & Retention; CRM/Direct Marketing and Lead Generation ~ all in the business & consumer/personal sectors. You can contact me on : 778034 or email : c••••••••@gmail.com
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