Chris Jordan
- Role
- Manager, Network Voice Enterprise Operations Help Desk at Cox Enterprises
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Chris Jordan
Specialties: MCSE MCSA CCVP CCNA NNCSS ITIL
Experience
Manager, Network Voice Enterprise Operations Help Desk
May 2013 — Present
Management and leadership of trained professionals providing customer related support for the Enterprise/Network and Voice Operations.* Management of scheduling and time-off approvals by conducting workforce planning and forecasting * Serve as the escalation point of contact for Engineers and customers concerning supported technologies.* Establish action plans for performance improvements based on trending and root cause analysis * Manage Network Operations Center fiscal relationships with vendors * Manage the budget for training, staffing, and events * Prepare and assist with business case documentation for capital investments in new technologies.
Skills
- Data Center
- Managed Services
- Telephony
- Telecommunications
- Sip
- Vpn
- Mpls
- Troubleshooting
- Lan-Wan
- Routing
- Switches
- Ip
- Juniper
- Unified Communications
- Vendor Management
- Ccnp
- Nncss
- Isdn
- Frame Relay
- Network Engineering
- Optical Fiber
- Call Center
- Broadband
- Ccna
- Bgp
- Cisco Technologies
- Mpls Vpn
- Co-Location
- Cisco Ios
- Routers
- Ccvp
- Tcp/Ip
- Dhcp
- Mcsa
- Network Architecture
- Ospf
- Cisco Nexus
- Vlan
- Voip
- Metro Ethernet
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