Chris Jones
Chief Commercial Officer (CCO) @Fyx Fleet Roadside Assistance
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WORK HISTORY
Chief Commercial Officer (CCO) @Fyx Fleet Roadside Assistance
Atlanta, GA, US
Led the modernization and transformation of FYX’s commercial organization, overseeing Sales, Marketing, Customer Success, and Vendor Management for a national emergency-roadside and fleet-maintenance provider. Built scalable commercial infrastructure, strengthened go-to-market execution, and improved operational alignment across all revenue functions. Drove strategic clarity, performance standards, and cross-functional collaboration to position the business for sustainable growth in national fleet and enterprise markets. Built FYX’s first integrated Go-To-Market strategy, including customer segmentation, pricing structure, sales coverage models, and vertical focus areas. Structured core Sales, Account Management, and Customer Success functions with defined KPIs, forecasting standards, performance tiers, and cross-functional handoff processes. Developed a complete CRM/ERP modernization blueprint with requirements for data architecture, integrations, life-cycle workflows, automation, and early-stage AI use cases. Created the 2025–2026 Marketing and industry-event strategy, enhancing brand presence across national trucking and commodity-specific conferences. Improved cross-department alignment by establishing standardized workflows that strengthened service consistency and reduced operational fallout.
EDUCATION
East Georgia State College
Associate of Arts - AA
The University of Georgia
Executive MBA
Georgia Southern University
Bachelor of Arts - BA
ABOUT CHRIS JONES
To maximize sales and revenue generation, leaders must apply a direct approach combined with strategic thinking and hands-on leadership. As a visionary leader, I leverage my expertise and holistic perspective to drive new business development, develop unique solutions to boost customer satisfaction, and optimize processes and technology integrations to facilitate growth. By leveraging my strong business and financial acumen with a results-focused and data-driven approach to create and implement key operational metrics, I empower and mentor sales and operations professionals to drive profitability and margin improvements. As a well-rounded manager, I lead front-line operations while driving continuous improvement, process creation, and operational optimization. I have also led digital transformation initiatives utilizing cutting-edge technologies to enhance business performance and customer engagement.I am a poised, fierce, and respectful sales strategist known for my impeccable strategic financial analysis and risk management coupled with extensive knowledge of account management, revenue growth, business expansion, and creative problem-solving functions. Please review a few of my top career highlights below: Achieved revenue growth and margin improvement at Werner Enterprises by developing creative solutions that exceeded customer expectations and advanced the business needs Progressed through senior leadership roles at Werner Enterprises, gaining extensive hands-on experience in logistics and operations, strategic leadership, systems optimization, and account management. Earned the President’s Club Award and the Star Award. Increased customers by 11% and revenue by 8% at Emerge Marketplace with customized sales strategies, data-driven decision-making, technology advancements to streamline operations, and diverse account management. I am excited to expand my professional network, connect with me at r••••••••@outlook.comAREAS OF EXPERTISE Risk Management & Mitigation Strategic Planning & ExecutionCarrier Relationship Management Inventory & Procurement Planning Key Account Management & Growth Budgeting, Forecasting, & Cost Reduction Team Leadership, Mentoring, & Coaching Fleet Management & Logistics Optimization Process Improvement & Workflow RedesignEDUCATION & PROFESSIONAL DEVELOPMENT • Executive MBA – University of Georgia (2025)• BBA, Management & Marketing – Georgia Southern University• Lean Six Sigma Green Belt• Leading Change Certification• Workforce Diversity Certification• Mergers & Acquisitions Certification
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