Chris Jones
Director of Customer Operations @TUI
Signup · Get unlimited contacts
WORK HISTORY
Director of Customer Operations @TUI
Luton, GB
SKILLS
ABOUT CHRIS JONES
An experienced business leader within Retail (Multi-Channel), Operational Excellence, Commercial operations and Customer Experience. With significant achievements across many areas of business management. A strategic thinker with a real ‘hands on’ approach to ensure accurate and timely delivery. A real desire to develop new solutions within areas of Retail Operations (Multi-Channel), Operational Excellence, Process Development, Customer Experience, Commercial Development and Back Office management.Leads & develops teams to achieve Corporate and Employee goals.Manages work within a \'business partner\' framework.An outstanding communicator, comfortable on the shop floor and the Boardroom.Uses natural, inclusive and adaptive style to engage the People, Customers & Client Groups.Specialties: Retail Operations - Multi Site Consumer Retailing (820+ sites)Business Transformation - Large Scale Business Improvement ProgrammesProcess Development - BPM, Six Sigma & Process re-engineeringOperational Strategy - Including Go to Market and New Venture designBusiness Operations - Corporate Back House OperationsCommercial Operations - New Product IntroductionPortfolio Management & Development - Multi-ChannelBusiness Planning & Productivity - Multi-ChannelOnline Operations - Multi-Channel Operational DevelopmentCustomer Operations - Customer Experience, VOC & Process reaffirmationBusiness Change - PMO, Programme ManagementMultichannel Operating Model design and deliveryCost and Operations Improvement (Lean six sigma)Operational LeadershipProgramme Leadership
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.