Chris Johnson

Team Manager @Domestic & General

Nottingham, GB

Leading a team of circa 15 Sales Agents within a telephony environment who sell white goods insurance at point of contact to both new and existing customers.• Built a team made up of a mixture of brand-new agents and tenured but underperforming agents – during my time as manager the team has hit their sales target every month and has consistently been one of the top performing teams in the department for almost a year.• Coaching and motivating agents through team meetings, huddles and 1:1s to achieve their individual sales targets plus other key metrics for the business including average handling time, customer satisfaction and quality assurance. • Deputising for the Operations Manager in their absence, including scheduling, quality assurance, leading meetings with other team managers and attending meetings with senior management.• Supporting the Operations Manager with BAU running of the department – including managing recruitment, creating and handling the holiday and weekend rotas, and creating spreadsheets to monitor daily sales performance.• Supporting agents with their development, coaching them and assisting with interview preparation. In a recent recruitment round three of my agents have successfully obtained deputy team manager positions within the department.

De Montfort University

Bachelor of Arts - BA