Chris Horton

About Chris Horton

Atlassian manager with 10 years of experience procuring and running the Atlassian stack for Twilio, the State of Colorado, and Uber. Manager of Atlassian engineers, admins, and scrum masters.Skilled at architecting all things Atlassian on both data center and cloud. Agile influencer and coach. Expert in cross-team collaboration with engineering, PMO, product and intentional when communicating with the C-suite.Atlassian Services Manager rolesEmail: c••••••••@me.com Management: Atlassian and People Atlassian: Jira, Confluence, Atlas, Service Management, Access, Trello, Status Page, BitBucket, Analytics Platforms: Atlassian Cloud, Data Center, AWS, Okta Methodologies: Agile, Scrum, Kanban, XP, SAFe, Waterfall Business Processes: Risk Management, Incident Management, Security, Compliance, SOX, Test, Management, Process Improvement, Analytics, Ops, DevOps, HR, LegalACCOMPLISHMENTS: Increased Atlassian system performance and and speed by 40x. Managed and consolidated M&A (mergers and acquisitions) of at least six acquisitions. Managed and migrated six production instances of data center to cloud. Achieved >99.9% production uptime for Atlassian stack at Twilio Established entire infrastructure while migrating and converting data from vendor systems. Redefined and Improved SDLC by 5x. Achieved >99% production uptime for Atlassian stack at the State of ColoradoContact me at c••••••••@me.com for any Atlassian opportunities.

Experience

1. Product Manager

   Coinbase

   Feb 2025 — Present

   In my position at Coinbase as a Product Manager, I spearhead efforts to leverage Atlassian tools for improved productivity and collaboration. This involves managing relationships with product users, driving increased productivity, and enhancing company interactions through innovative solutions. • Product Vision, Strategy & Roadmap - Define and communicate a clear product vision, strategy and roadmap–in partnership with stakeholders–aligned with business goals.• Customer Focus - Lead discovery efforts to understand user needs and pain points to inform product decisions. Synthesize insights for the team and/or stakeholders, and prioritize.• Requirements - Clearly state problems and desired outcomes–supplemented with user stories, journeys and acceptance criteria (as needed).• Prioritization - Balance competing priorities and make trade-off decisions, based on business goals, user value, and technical input.• Execution & Delivery - Partner with Engineering and oversee the product development lifecycle; ensure timely, high-quality delivery.• Stakeholder Management - Engage and align cross-functional teams and stakeholders (engineering, design, marketing, etc.). • Communication - Succinctly and clearly articulate product decisions, changes, tradeoffs, and updates to all stakeholders.• Metrics & Success Tracking - Set and track clear success metrics and KPIs, sharing progress transparently.• Problem Solving - Proactively identify and resolve product-related issues and risks.• Market & Competitive Analysis - Understand the competitive landscape and market trends to inform product direction.• Continuous Improvement - Iterate on the product and processes based on data, feedback, and testing.

Education

• Colorado State University

  Bachelor’s Degree, Natural Resources Management & Spatial Information Management

  2010 — 2014

Skills

• Gis
• Microsoft Office
• Spatial Databases
• Enterprise Software
• Research
• Arcmap
• Public Speaking
• Data Analysis
• Customer Service
• Management
• Sql
• Arcgis
• Spatial Analysis
• Esri
• Leadership
• Microsoft Excel
• Photoshop
• Geographic Information Systems (Gis)
• Agile Project Management
• Project Management
• Jira
• Scrum
• Databases
• Problem Solving
• Agile Methodologies