Chris Hines
Voice Services Manager, Integrated Networks and Infrastructure Office @NASA - National Aeronautics and Space Administration
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WORK HISTORY
Voice Services Manager, Integrated Networks and Infrastructure Office @NASA - National Aeronautics and Space Administration
Serving as the focal point for NASA’s mission-critical communication systems, I oversee the design, operation, and modernization of technologies that enable secure, real-time coordination, emergency response, and mission execution across the agency.Key Responsibilities:• Managing and engineering telephony systems, NASA Mission Voice, Land Mobile Radio (LMR), Distributed Antenna Systems (DAS), spectrum management, public addressing and warning solutions, and Smart City initiatives to ensure uninterrupted, secure communication for mission teams, emergency responders, and national security operations.• Leading efforts to modernize and integrate NASA’s voice and data infrastructure, enhancing operational resilience, cybersecurity, and interoperability across diverse environments—including terrestrial, airborne, and space-based missions.• Overseeing spectrum management and RF communications to ensure compliance with federal regulations while maintaining interference-free operations critical to public safety, emergency response, and space exploration.• Driving the implementation of Smart City technologies that enhance infrastructure security, network efficiency, and emergency communication capabilities within NASA facilities and partner locations.• Designing and implementing E-911 solutions to improve emergency call routing, location accuracy, and response coordination, ensuring that NASA personnel and facilities have reliable, life-saving communication systems in place for crisis situations.I’m committed to ensuring that NASA’s mission teams—whether on Earth or in space—have the reliable, secure communication systems they need to explore, innovate, and protect human life.
EDUCATION
University of Arkansas Grantham
Associates of Science (AS-CS), Computer Science
SKILLS
ABOUT CHRIS HINES
Senior Unified Collaboration & Communications EngineerWith 30+ years of experience in VoIP, Unified Communications, and SaaS solutions, I specialize in designing, implementing, and managing mission-critical collaboration environments. My expertise spans cloud communications, collaboration platforms, and enterprise VoIP solutions, providing high-impact systems for both government and enterprise sectors.I’m recognized for exceptional problem-solving skills and the ability to drive digital transformation across large organizations, leveraging leading-edge technologies like Microsoft Teams, Cisco Webex, and Avaya. I’m passionate about delivering high-availability communications solutions that empower teams, improve productivity, and enable remote collaboration. Security Clearance: Top Secret with Polygraph Certifications & Training FAC-COR (Contracting Officer’s Representative) INFOSEC Role-Based Training (Information System Owners - ISO) Core Expertise VoIP & Unified Communications: Cisco CUCM, Webex Calling, Avaya Aura, Microsoft Teams Phone System Cloud Collaboration: Webex Meetings, Cisco Webex Suite, Zoom, Slack, Microsoft Teams SaaS Solutions: Microsoft 365, Office 365, Box, ServiceNow, Active Directory, Azure AD Telephony & Communication Systems: SIP Trunks, PBX Systems, Contact Center Solutions (UCCX) Enterprise IT & Network Engineering: Cisco, Meraki, SD-WAN, Palo Alto, Zero Trust Architecture Technical Skills Operating Systems: Windows 10/11, Server 20••••22, macOS, Unix/Linux, Microsoft 365 Networking & Security: TCP/IP, VPN, DNS, DHCP, VLAN, OSPF, BGP, EIGRP, MPLS, SASE Hardware: Cisco UCS, Dell PowerEdge, HP ProLiant, Palo Alto, Meraki, Aruba, IoT Cloud & Virtualization: VMware ESXi, Hyper-V, Azure, AWS, GCP, Kubernetes Voice & Video Conferencing: Cisco CUCM, Webex, Avaya Aura, MS Teams Phone, Video VTC Collaboration Tools: Webex Control Hub, Zoom, Box, Slack, Cisco DNA Center, ServiceNow
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