Chris Higgins
State Government, Arizona
- Role
- State of Arizona at State of Arizona
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
Public Administration & SafetyView LinkedIn profile
About Chris Higgins
Visionary, strategic, and results oriented with extensive call center/customer operations…
Experience
State of Arizona
Present
Education
United States Navy Accredited
Bachelor of Business Administration - BBA, Business Administration and Management, General
Skills
- Leadership Development
- Telecommunications
- Performance Management
- Crm
- Call Centers
- Employee Engagement
- Workforce Management
- Process Improvement
- Outsourcing
- Customer Retention
- Business Process Outsourcing (Bpo)
- Customer Service
- Business Process Improvement
- Transition Management
- Vendor Management
- Service Delivery
- Management
- Leadership
- Offshoring
- Customer Experience
- Contact Centers
- Six Sigma
- Customer Relationship Management (Crm)
- Team Leadership
- Operations Management
- Sla
- Team Management
- Bpo
- Customer Satisfaction
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