Chris Heslin
IT Director | Service Management | Application Support | Team Leadership | Project Management | Incident Management | Vendor Management | Change Management & Process Improvement | Business Planning | Travel
- Role
- Global Head of Issuer and Gco Support at Computershare
- Location
- Haddonfield, NJ, US
- LinkedIn followers
- 500 followers
About Chris Heslin
As a global IT Service Delivery and Operations leader, I specialize in building high-performing application support organizations that deliver stability, scalability, and measurable business value. I’ve led global teams across the Americas, EMEA, and APAC, unified fragmented regional support models, and elevated service performance for complex enterprise environments.My leadership centers on three pillars- Global Team Integration. Bringing distributed L2/L3 support and platform engineering teams together under a shared operating model, enabling consistency, stronger engagement, and 24/7 reliability- Operational Excellence. Implementing ITIL-aligned processes, automation, and data-driven decision making to improve SLA compliance, reduce MTTR, and modernize service delivery- Strategic Partnership. Acting as a trusted technology and business partner to senior leaders, improving transparency with executive dashboards, and driving outcomes that strengthen client satisfaction and organizational resilience.Prior achievements include leading support for 600+ applications globally; negotiating major vendor agreements resulting in $5.6M annual savings; onboarding 80+ systems into unified global support; and modernizing incident, problem, and change management across regions. I’ve also partnered closely with Security and Audit to strengthen compliance, risk controls, and cloud readiness within hybrid and Azure environments.Across every role, my goal remains consistent: create empowered global teams, build reliable and scalable service ecosystems, and enable the business to grow with confidence.I thrive in organizations that value accountability, authenticity, collaboration, and continuous improvement. I’m energized by environments where people communicate openly, solve problems together, and embrace curiosity as a cultural advantage. That’s where teams grow, and where technology delivers its highest value.Please connect with me here: h•••••••@gmail.com
Experience
Global Head of Issuer and Gco Support
Nov 2025 — Present
Education
Fox School of Business at Temple University
Master of Business Administration - MBA, Business Analytics
2021
University of Delaware
Bachelor of Science - BS, Human Resources Management and Services
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