Chris Hammond
Executive Director of Customer Service @Superior Loan Servicing
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WORK HISTORY
Executive Director of Customer Service @Superior Loan Servicing
Las Vegas, NV, US
Implement performance and service standards to ensure consistent and superior service delivery. Directed the successful rollout of a new customer support ticketing system, resulting in tickets closed and improved response times (48–72 hours), enhancing both internal efficiency and client experience. Created and implemented surveys tracking Customer Effort, Loyalty, and Satisfaction, in collaboration with the VP of Marking providing data to inform process enhancements and portal improvements. Led the rollout of LoanlinQ(on-line portal), improving onboarding, navigation, and reporting for Lenders and Borrowers while driving revenue through custom solutions.
EDUCATION
University of North Texas
Bachelor of Business Administration (BBA)
SKILLS
ABOUT CHRIS HAMMOND
I am an executive leader with over 20 years of experience transforming operations…
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