Chris Gugala
Executive VP, Business Development @Fusion CX
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WORK HISTORY
Executive VP, Business Development @Fusion CX
Phoenix, AZ, US
Continued Vital engagement post Fusion BPO Services acquisition, which is a leading MBE-certified outsourcing organization based in Draper, UT offering a diverse range of BPO services. 4,500 employees, both inside and outside the U.S, provide both voice and non-voice customer solutions in nearly a dozen langangues.
EDUCATION
Oakland University
BA, Business
SKILLS
ABOUT CHRIS GUGALA
My name is Chris Gugala. I have broad expertise in all aspects of BPO Servicing (both voice & non-voice) for companies like Wells Fargo, Union Pacific, Honda Finance, Truist Bank, DTE Energy, Nissan Motor Acceptance, Varo Bank & Achieve. The industries we serve also include Banking/FinTech, Debt-Resolution, Financial Services, and Utilities.I deliver innovative excellence by helping companies implement an outsource strategy to manage their highly-valued customer portfolio, while reducing operational expense & enhancing customer experience (both B-2-B and B-2-C). Your business can then focus resources on its core business and drive both top-line & bottom-line results.My company specializes in catering both Voice and Non-Voice services in multiple languages through either domestic (US)/ Near-Shore (CAN;ELS;JAM;MEX;COL)/ or Off-Shore (ALB; IND; PHIL;MOR) resourcing - we believe in \"Best-Shoring\". We are PCI-DSS/SOC/ISO certified and our operating leadership team have decades of experience in helping clients like you optimize results.I have a unique blend of experience in: financial services; collections / recovery; customer service / help desk; billing / invoicing support; welcome & CSAT calling & QA/QC support. My company and I are members of the following organizations- Electronic Retailing Association (ERA)- Direct Response Marketing Alliance (DRMA)- American Collectors Association (ACA)- Consumer Relations Consortium (CRC)In 2002, I co-founded Vital Solutions; a successful outsourcing partner in account and customer management. We have a presence both inside and outside the U.S. and act as a trusted advisor and valued business partner to help you manage your ever evolving servicing needs.Let\'s connect and discuss how we can help your company as w••••••••@vitalsolutions.net
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