Chris Glasky
- Role
- Business Process Improvement Manager at Airbnb
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Chris Glasky
I started my career pulling shots at Starbucks and learning what it actually feels like…
Experience
Business Process Improvement Manager
Jun 2019 — Present
Led CRM product and process initiatives from ideation to launch- Defined product roadmaps, PRDs, and functional requirements for a new CRM platform- Designed and improved Community Support workflows, processes, and procedures using Lean Six Sigma methodology- Applied SQL-based analytics, risk analysis (FMEA), and customer research to inform prioritization and strategic decision-making- Implemented AI-enabled workflow automation tools- Partnered cross-functionally with Engineering, Design, Operations, and Quality to align product strategy, business objectives, and performance metrics.
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