Chris Glasky

Role
Business Process Improvement Manager at Airbnb
Location
Portland, OR, US
LinkedIn followers
500 followers

About Chris Glasky

I started my career pulling shots at Starbucks and learning what it actually feels like…

Experience

  1. Business Process Improvement Manager

    Airbnb

    Jun 2019 — Present

    Led CRM product and process initiatives from ideation to launch- Defined product roadmaps, PRDs, and functional requirements for a new CRM platform- Designed and improved Community Support workflows, processes, and procedures using Lean Six Sigma methodology- Applied SQL-based analytics, risk analysis (FMEA), and customer research to inform prioritization and strategic decision-making- Implemented AI-enabled workflow automation tools- Partnered cross-functionally with Engineering, Design, Operations, and Quality to align product strategy, business objectives, and performance metrics.

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Chris Glasky — Business Process Improvement Manager at Airbnb in Portland, OR, US | Unifers