Chris Gill
Service Relationship Manager @FedEx
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WORK HISTORY
Service Relationship Manager @FedEx
Atherstone, GB
Reporting directly to the Managing Director of Operations & Business Continuity, acting as a link between IT and multiple Business teams.Acting as an escalation point for Senior Leadership teams (MD, VP & SVP) for IT related concerns.Identifying process gaps or improvements and addressing via Service Improvement Plans.Provide regular IT Service Reviews to Senior LeadershipProviding support to Major Incident & Problem Management teams where required.Ensuring IT Support teams have awareness and understanding of Business impact.Visiting locations across Europe and India to build relationships and improve IT understanding.Creating reporting within the Service Management tool (Service Now) to identify areas of improvement within IT Support models.Acting as a voice of the business with IT teams to ensure the customer is always considered.
EDUCATION
Newcastle College of Performing Arts
HND, Drama and Dramatics/Theatre Arts, General
SKILLS
ABOUT CHRIS GILL
A highly motivated and self-reliant Service Management professional, who understands the importance of teamwork to facilitate measurable results. A self starter with the ability to embrace change and focus on customer and business objectives. A keen eye for detail, having a methodical and analytical approach to problem solving and the ability to prioritise workloads where necessary. Able act on my own initiative to meet specific targets, with the aptitude to successfully function within a demanding, high pressured and date orientated environment. Excellent written and verbal communication skills on all levels utilising all mediums.
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