Chris Gaito
Director and Agile Product Manager @ The Hartford | MBA, Six Sigma Black Belt
- Role
- Director Continuous Improvement & Agile Product Manager Strategy and Optimization at The Hartford
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Chris Gaito
At The Hartford, my focus as Director Continuous Improvement and Agile Product Manager centers on propelling a $500 million business unit through strategic process enhancements and IT systems optimization. With an Agile mindset and a Six Sigma Black Belt certification, my leadership in restructuring operations under a Value Stream Operating Model has streamlined management and fortified partnerships.Our team\'s dedication to aligning Value Stream initiatives has accelerated change management and fostered talent development. My recent endeavor in leading a cross-functional team to overhaul our Claims Customer Service and Claims Quality program culminated in an annualized benefit of $10 million, underscoring a steadfast commitment to operational excellence and customer satisfaction.
Experience
Director Continuous Improvement & Agile Product Manager Strategy and Optimization
Oct 2023 — Present
Agile Product Manager leading a team of Process Owners supporting both IT processes supporting both IT systems and continuous improvement initiatives for a $500 Million business unit• Restructured and realigned under a Value Stream Operating Model to merge the continuous improvement portfolio and IT portfolios within an Agile framework, streamlining management, reporting, and routines with business partners and vendors• Passionate about fully aligning all Value Stream initiatives across multiple organizations to increase velocity, change management coordination, and also talent development
Education
University of Connecticut School of Business
MBA, Operations & Information Management
2012 — 2014
University of Connecticut
Bachelor of Science in Chemical Engineering, Chemical Engineering
2005 — 2009
Skills
- Six Sigma
- Manufacturing
- Product Development
- Spc
- Engineering
- Polymers
- Continuous Improvement
- Chemical Engineering
- Technical Support
- Business Development
- Lean Management
- Change Management
- Project Management
- Cross-Functional Team Leadership
- Microsoft Excel
- Statistical Process Control (Spc)
- Strategy
- Process Engineering
- Lean Manufacturing
- Process Improvement
- Microsoft Office
- Property & Casualty Insurance
- Claims
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