Chris Gagnon

Associate Director at Chewy

Role: Associate Director of Canada Cs Operations at Chewy
Location: Bangor, ME, US
LinkedIn followers: 500 followers

About Chris Gagnon

Fortune 500 leader with 20 years of experience in operations and leadership including tech, ecommerce, wireless, call centers, retail and area indirect management. Strong communicator with a history of exceeding performance targets.

Experience

Associate Director of Canada Cs Operations
Chewy
Mar 2021 — Present
Lead CS Operations team of phone, email, and chat support agents during Chewy\'s first international launch into Canada-From January-June of 2023 served as the Interim Site Director for the Fort Lauderdale Virtual contact center-POC for CS email channel process improvements and enhancements.

Education

Old Town High School
High School Diploma, General
1994 — 1998
Husson University
Business Administration and Management
2019 — 2022
New England School of Communications
Associate’s Degree, Audio Engineering
1998 — 2000

Contact information

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Work email
•••••@chewy.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Chewy

Retail · 14K employees · Founded 2011 · Plantation, Florida, United States

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.

chewy.com

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About Chris Gagnon

Experience

Associate Director of Canada Cs Operations

Education

Old Town High School

Husson University

New England School of Communications

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