Chris Foster

About Chris Foster

Performance-driven technician with 20+ years of experience providing a high level of customer service and supporting various types of end-user devices in a healthcare environment. Provided Tier/Level 2(T2/L2) support on a daily basis in a fast paced health care organization. Responsible for meeting the SLA (Service Level Agreements) and reporting the results through the ticketing system. Responsible for supporting on-site and off-site clients ranging from administration to nursing and physicians. Provided after-hours support for internal clients. Has a proven talent for professional customer service skills and meeting project deadlines.Assisted with the deployment of a large number of end user devices to successfully implement an Electronic Medical Record system with high visibility in remote clinics.Received numerous customer service excellence awards from clientsSpecialties: Supporting various makes and models of desktop PC\'s, laptops, tablets, mobile head held devices, smart phones (iOS, Android, Windows), mobile broadband hardware, project management.

Experience

1. Principal Technical Project Manager

   Oracle

   Oct 2025 — Present · Kansas City, MO, US

   As a member of the Support organization, my focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Technical Project Manager, I have responsibilities for delivery of departmental results through successful direction and management of team or staff. Ensuring a high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines.Responsible for establishing, implementing, and communicating departmental objectives and service levels. Acts as a company spokesperson to outside customers regarding their needs and inquiries.Currently leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. A proven track record of excellent problem solving and research skills, and excellent communication skills, and projects a positive, professional image. Excellent communication skills, as well as the ability to provide leadership and direction to a professional team. Demonstrates good judgment in the balancing of customer, employee, and company objectives.

Education

• Emporia State University

  Bachelor of Science, Business - Computer Information Systems

  1997 — 2001

Skills

• Customer Service
• Training
• Testing
• Software Implementation
• Cpoe
• Computer Hardware
• Healthcare
• Hipaa
• Software Installation
• System Administration
• Project Management
• Windows
• Wireless Networking
• Outstanding Customer Service
• Technical Support
• Android
• Group Policy
• Project Planning
• Tablets
• Leadership
• Laptops
• Networking
• Cerner
• Insanity
• Vendor Management
• Tcp/Ip
• Troubleshooting
• Citrix
• Software Documentation
• Pacs
• Medical Devices
• Windows 7
• Ehr
• Computer Repair
• Team Leadership
• Active Directory
• Unix
• Xp
• Windows Server
• Hardware