Chris Feltner

About Chris Feltner

Proven Service Manager with a record in consistent sales and customer satisfaction.…

Experience

1. Service Manager

   Lamborghini Palm Beach

   Apr 2015 — Present · West Palm Beach, FL, US

   Responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest levels of customer satisfaction to improve the overall performance and profitability of the business. Service managers must have extensive practical experience in vehicle servicing and repairs, together with experience in supervising technicians and dealing with customers. Service managers are responsible for recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the factory. Supervise technicians’ performance and arrange training programs to keep the team’s skills up to date while preparing schedules ensuring that servicing and repairs are completed as quickly as possible. They also select equipment, such as diagnostic tools, that will improve quality and productivity in the service department.Job encompasses the following:Scheduling pick ups and drop offsCreating and closing repair ordersDispatching and coordinating all jobsOrganizing all vendors to perform sublet repair workCreating emails for direct marketing to clients and prospectsWarranty bookerAssist sales department with inventory of floor planCross trained in all functions essential to the dealership

Education

• Universal Technical Institute of Illinois Inc

  Automotive Technology Degree

  2000 — 2001

Skills

• Sales Operations
• Customer Retention
• Customer Service
• Warranty
• Automobile
• Training
• Customer Satisfaction
• Customer Relations
• Certified Quality Technician
• Negotiation
• Vehicles
• Dealer Management
• Leadership
• Automotive
• Dealers
• Sales
• Inventory Management
• Management
• Parts