Chris Falcigno
Product Support Expert @Teladoc Health
Signup · Get unlimited contacts
WORK HISTORY
Product Support Expert @Teladoc Health
CA, US
EDUCATION
Wilcox Vocational Technical High School
High School Diploma, Electrical Program
GateWay Community College
Computer Technology
Rogers State College
Computer Science
SKILLS
ABOUT CHRIS FALCIGNO
Senior Telecommunications/AV Engineer with thirty years plus of technical experience. Expertise in daily tasks such as adds, moves, changes and switch analysis. Video conference support includes meeting room support, video system and network troubleshooting, report generation, along with trouble shooting meeting room adjunct equipment. Other supported duties include billing analysis, department budgeting, Helpdesk support, and excellent customer service. Certified in Avaya Telecommunications infrastructure and call center technologies (CMS). Basic knowledge in Cisco Call Manager. I have thirteen years of knowledge on the installation and maintaining of Cisco, Polycom and Vidyo video infrastructure. Knowledge in IP Trade infrastructure, applications and IP Trade turrets. Experience also covers Telecom team management and project management by planning, executing and completing projects successfully on schedule.Avaya PBX Administration - Definity, S8700, S8300 VMware vSphere and vCenterAvaya Voicemail Administration - Audix, MM Polycom video and Infrastructure productsAvaya CMS administration Conference room technical product solutionsAvaya Explorer administration IT Project Management Call Center Support Video endpoint and infrastructure deploymentCable infrastructure experience Vendor ManagementCisco Telepresence video and Infrastructure products Webex Cloud AdministrationVidyo video and infrastructure products Excellent Customer ServiceIP Trade infrastructure Design and Blueprint KnowledgeVyopta Collaboration Performance Management Webex/Zoom/Microsoft Teams experienceProject Management/Project Coordination
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.