Chris Evans
Senior Operations Leader | Chief of Staff | AI & SaaS Operations | Quality, Governance, and Continuous Improvement | $200M Revenue, $1B Client Value
- Role
- Fractional Chief of Staff & VP of Operations Saas Ops Ai & Analytics Strategy B2b & B2c at Google
- Location
- Springfield, VA, US
- LinkedIn followers
- 500 followers
About Chris Evans
I build operating systems that turn strategy into measurable results. With deep…
Experience
Fractional Chief of Staff & VP of Operations Saas Ops Ai & Analytics Strategy B2b & B2c
May 2025 — Present · Washington, DC, US
Currently advising and consulting while exploring new full-time opportunities. Using this role to stay visible to searches for Chief of Staff, VP Operations, and CX/Shared Services leadership positions.I help organizations align strategy with delivery by building scalable operating models, clear accountability systems, and strong execution rhythms.Core expertise- OKRs and KPI governance frameworks- Operational strategy and portfolio planning- AI and automation in enterprise operations- CX transformation and shared services optimization- Process design, risk reviews, and team cadence setupOpen to full-time, fractional, or consulting roles depending on scope and fit.
Skills
- Outsourcing
- Contact Centers
- Management
- Stakeholder Management
- Process Improvement
- Telecommunications
- Workforce Management
- Performance Management
- Call Center
- Team Management
- Customer Experience
- Service Delivery
- Call Centers
- Bpo
- Business Process Improvement
- Operations Management
- Team Leadership
- Crm
- Customer Retention
- Leadership
- Project Delivery
- Sla
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