Chris Eagles

National Director of Service and Sales Contact Centres @Tangerine

Moncton, NB, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2021 — Present

National Director of Service and Sales Contact Centres @Tangerine

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SKILLS

Call CenterManagementProject ManagementOperations ManagementCall CentersWorkforce ManagementChange ManagementCall Center DevelopmentTeam LeadershipSlaContact CentersTrainingEmployee RelationsLeadershipSalesTeam BuildingBusiness Process ImprovementCustomer RetentionOutsourcingCoachingBpoPerformance ManagementStrategic PlanningCustomer SatisfactionRecruitingEmployee EngagementBusiness AnalysisTime ManagementTeam ManagementTraining DeliveryCustomer ExperienceTransition ManagementTalent AcquisitionService DeliveryProcess ImprovementVendor ManagementCustomer Relationship Management (Crm)CrmOffshoring

ABOUT CHRIS EAGLES

Highly motivated and accomplished Director with expertise in call center management, and client services. Demonstrated record successful contract and campaign implementation/growth through consistent execution of performance metrics, program analytics, strategic planning and development of highly effective operational processes. Confident presenter and communicator who cultivates success through establishing strong relationships, increasing program financials and driving productivity efficiencies.

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