Chris D.
Director @ Yellowstone Club | Luxury Lodging, Guest Experience, Revenue Management, Community Engagement, Strategic Initiatives, Pilot
- Role
- Director of Lodging at Yellowstone Club
- Location
- Bozeman, MT, US
- LinkedIn followers
- 500 followers
About Chris D.
Personal Mission: Be the Swiss Army Knife of Hospitality. I am a versatile growth…
Experience
Director of Lodging
May 2019 — Present · Big Sky, MT, US
Created a luxury lodging program for a premier 18K acre property, 147 residences from conceptualization through launch and ongoing optimization and management, yielding 2x YoY revenue growth for 10 consecutive years.Operational Leadership- Built a $MM multi-year strategic plan to enhance existing loss generation including revenue modeling, customer experience, operational workflows, financial strategy, and property management, gaining approval from key investors and leadership- Developed a cohesive service-oriented team through role definition, strategic sourcing, hiring and onboarding, cross-disciplinary training, and ongoing coaching and development, maintaining a 95%+ retention rate across a team of 50+- Drove lodging program awareness by developing targeted messaging and leveraging existing organization publications and in-person events, contributing to a 180% increase in reservations in the first year- Advised on new property development for 147 luxury residences ranging up to square feet.Customer Experience- Launched a value-based member offering by defining new requirements, constructing ownership regulations, and establishing a revenue-share model- Designed a holistic guest experience through implementing customizable, individualized interactions including booking experience, amenity procurement, welcome process, and lodging service, averaging a 90% guest-to-member conversation rate- Implemented COVID-friendly service operations supporting 3x in occupancy rates throughout the pandemic.Business Transformation- Championed organization-wide data optimization through KPI development, technology advancement (Salesforce integration), data centralization, and reporting automation, enabling dynamic, consistent data accessibility, utilization, and analysis- Unified cross-functional relationships improving alignment across 1.6K+ employees company-wide.
Skills
- Budgets
- Hospitality
- Microsoft Office
- Hospitality Industry
- Public Relations
- Front Office
- Management
- Revenue Analysis
- Hospitality Management
- Hotels
- Pre-Opening
- Leadership Development
- Event Planning
- Microsoft Excel
- Micros
- Rooms Division
- Hotel Management
- Resorts
- Strategic Planning
- Marketing
- Event Management
- Budgeting
- Customer Service
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