Chris Dsouza
Global Client Experience - Digital Cx Leader @EY
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WORK HISTORY
Global Client Experience - Digital Cx Leader @EY
London, GB
Driving digital innovation and CX strategy at EY, unifying digital workstreams for enhanced insights, cost efficiency, and accelerated delivery. Expert in creating a cohesive digital roadmap, successfully implementing innovations. Accomplishments include leveraging text analytics for actionable insights and utilizing GenAI to elevate feedback quality, content delivery, and personalized recommendations for enhanced account management. Proficient in using advanced analytics to gauge the impact of improved client experience on overall business performance.#DigitalInnovation |#CXStrategy |#AnalyticsExpertise
SKILLS
ABOUT CHRIS DSOUZA
Global Digital CX Leader | 15+ Years in CX Strategy, AI & Analytics | Driving Digital CX Transformation @ EY | Program Lead: CX, Reporting & AI Innovation
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