Chris Dewar

Global Service Operations Manager Service Delivery North & South America @IMAX

Manage, coach, and lead a team of up to 12 Technical System Client Engineers to service and maintain high end projection and audio equipment across 300+ North and South American IMAX locations. Partner with client organizations up to CEO/SVP level to manage, support, and negotiate client site system operations to maximize system up time, and revenue generation. Experienced leading and supporting various operational client service initiatives, working as the key Ops manager for the largest North American client. Exceptional client feedback provided in support of their business needs, rallying all requirements to ensure operational readiness. Strong and well defined communicator, business support advocate. Strong customer service focus and communication business support. Highly adaptable to changing business and client needs, able to thrive under intense service pressure serving a large network over a larger geographic area, and a track record of turning ambiguity or chaos into a win for the client and the business.