Chris Depietro

Experience

1. Branch Manager

   Citizens

   Jan 2025 — Present · Cranston, RI, US

   Exceeds quarterly sales goals, delivering consistent growth across product categories, increasing investment revenue 23.4% YOY. • Significantly improved customer experience, increasing branch NPS by 4 pts. YOY, ending with a 96% Branch Colleague Satisfaction score• Drives coaching/ performance excellence, resulting in achieving the #1 Teller in the region (Q3 2025) and #1 Banker in the region (Q4 2025).• Recognized for top performance, ranking as a Top 10 Branch in the company for Credit Card sales in July and August 2025.• Oversee all operational integrity & regulatory compliance, ensuring branch adherence to internal controls and achieving a successful audit • Strengthens community impact by mentoring young professionals through Year Up/providing career development coaching to community • Presented operational pain point analysis to Senior Retail Leadership, including C2C chat issues & customer retention issues• Acts as a brand ambassador, cultivating new customer relationships, deepening existing ones, and representing Citizens • Recruits, develops, and coaches a diverse talent pipeline while driving colleague engagement and aligning team capabilities

Education

• Johnson & Wales University

  Bachelor of Science

Skills

• Hotel Management
• Employee Relations
• Retail
• Micros
• Rooms Division
• Hotel Booking
• Lodging
• Event Management
• Human Resources
• Yield Management
• Pos
• Reservation
• Microsoft Excel
• Powerpoint
• Front Office
• Management
• Payroll
• Tourism
• Inventory Management
• Opera
• Guest Recovery
• Hospitality
• Public Speaking
• Visual Matrix
• Revenue Forecasting
• Customer Service
• Customer Satisfaction
• Training
• Time Management
• Hospitality Management
• Hospitality Industry
• Revenue Management
• Microsoft Office
• Sales
• Employee Training
• Scheduling Management
• Hiring
• Guest Service Management
• Property Management Systems
• Hotels