Chris Delambo
Agentic AI Solutions - SaaS, BPO - digital transformation of customer engagement across contact centers. Channel Sales Strategy and BPO Strategy.
- Role
- Advisory Council Member at GLG
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Chris Delambo
Through out my career I have been a problem solver and built teams that excel at helping clients increase their revenue and lower their costs. Executive sales leadership with 20 years of experience managing teams as small as 4 to over 30+ people selling Enterprise Customer Engagement Software and BPO Services to global enterprises. Deep experience in SaaS, Digital Transformation, Gen AI, Channel Sales, Social Media engagement, Contact Center operations, Customer Experience Analytics, Contact Center Consulting, and Global BPO.As a High-performing sales leader, I drive organizational advancement by consistently demonstrating brand value, fostering innovation and exceeding sales targets. Proven ability in transformation, creating and directing strategy, while understanding and driving detail as a hands-on leader. A process and metrics driven sales leader, emphasizing pipeline development with ongoing measurement to meet and exceed annual sales quotas. As SVP of Sales, I have been responsible for entire business development process with annual quotas ranging from $5 million to as large as $150 million in a $1 billion division. As a Global Sales Executive, I negotiated and signed contracts with enterprise clients. Highlights include closed business with three of the world\'s top 10 most valuable corporate brands with total initial contract values of over $150 million.Life Long Learner, having conducted business in 25+ countries.
Experience
Advisory Council Member
Jul 2019 — Present
As an Advisor with Gerson Lehman Group (GLG), I provide clients with business experience insights to solve a wide variety of industry challenges and drive better outcomes every day. Expertise includes Digital Transformation, CCaaS, SaaS, customer engagement through Generative AI, Automation, Business Process Outsourcing (BPO) and global labor arbitrage.
Education
University of Oregon Lundquist College of Business
MBA
University of Minnesota
BA, Economics & Political Science
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