Chris Degregory

Regional Manager @Citadel Credit Union

PA, US

The Regional Manager at Citadel Credit Union is responsible for overseeing multiple retail markets, ensuring a positive banking experience for customers, and driving business results. This role involves developing growth strategies, managing a high-performance sales team, and aligning branch operations with the organization\'s strategic goals. Key Responsibilities:Provide strategic direction and leadership to achieve the organization\'s objectives.Act as a coach and advisor for Market Managers, focusing on market development, people management, and operational excellence.Be accountable for divisional sales production, service-level standards, and accuracy to ensure a positive banking experience.Participate in establishing retail business goals and developing programs to achieve them.Review and evaluate performance against sales plans and business objectives, making necessary adjustments to drive results.Collaborate with various business units to seek solutions, improve efficiencies, and drive organizational growth.Serve as a retail expert on projects to accomplish organizational objectives aligned with the strategic plan.Review market analyses based on demographic, competitive, and internal information to make recommendations on current and new markets.Manage office resources efficiently, including submitting annual budget proposals.Advocate for each retail branch to ensure high standards are met regarding the physical environment.Prepare staff for internal and third-party audits in accordance with Citadel\'s policies and procedures.Ensure that all retail staff meet the highest standards of safety, compliance, and internal security.