Chris Davidson

WORK HISTORY

EDUCATION

SKILLS

ABOUT CHRIS DAVIDSON

A delivery focussed Business Analyst and Project Manager with an excellent track record of achieving performance improvements, efficiency and financial savings, and profit maximisation across both the public and private sector.Creative, enthusiastic and relishing a challenge, with a history of delivering exciting and innovative solutions in both profit driven organisations and local authorities- Project Manager responsible for the creation and delivery of business change and ICT Projects ranging from £5k - £400k in an environment of budgetary reductions- Delivery of a revolutionary, multi agency, shared customer service environment within a local authority, delivering seamless customer service for council services, Police, NHS and private service suppliers. Implemented innovative ICT solutions and business processes to provide a unique and exceptional customer experience- Extensive experience and proven results in resource planning and analysis, performance management and business process change, specialising in call centres and network field operations- Significant success in customer service environments delivering a reduction in calls per claim in contact centres, and customer visits per claim in field network operations- Key experience in ICT Projects, Business Process re-engineering, Change Management, Business Transformation.Exceptional analytical skills, specialising in Excel with the ability to build complex and custom business reporting and analysis tools, with the ability to present and communicate clearly and effectively- Design and implementation of business process channel shifts, including website redesign, CRM script development and mobile working solutions with full line of business system integration. Specialities:Business Analysis, Project Management, Performance Analysis and Management, Resource Analysis and Planning, Operational Management.