Chris Dardis
Head of Cx Solutions @Svl
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WORK HISTORY
Head of Cx Solutions @Svl
East Kilbride, GB
As Head of CX Solutions at SVL, I bring over 23 years of expertise in driving digital and customer experience transformations. My role encompasses guiding solution design, presales activities, and consultancy services with a strategic and innovative approach. Leading a talented team of solution architects and consultants, I am dedicated to supporting both new and long-standing clients as they transition from legacy on-premise environments to advanced cloud-based solutions.Passionate about AWS, cloud technology, and emerging innovations, I specialise in strategic CX solutions incorporating NICE CXone Mpower, Unified Communications, advanced Workforce Engagement Management (WEM) applications, AI-driven virtual assistants, Knowledge Management, digital adoption, and hybrid CX architectures. I am committed to identifying core business challenges and architecting robust, future-proof strategies that enhance customer experience and deliver measurable business value.My leadership is driven by collaboration, mentorship, and staying at the forefront of AI, automation, and virtual assistant technologies. By fostering an environment of continuous learning and innovation, my team consistently delivers exceptional outcomes, strategically aligned with evolving market demands and customer expectations.International Pre-Sales star award 2025.Skills: Strategic Leadership · AWS & Cloud Technologies · Customer Experience (CX) Strategy · AI & Virtual Assistants · Knowledge Management · Software as a Service (SaaS) · Strategic Solution Architecture · Contact Center as a Service (CCaaS) · Workforce Engagement Management · Business Transformation · Digital Innovation · Mentorship & Team Development · Advanced Automation & AI Integration
EDUCATION
QA Ltd
AWS Technical Essentials - (AMWSE)
NICE Systems
NICE Engage 6.4 Delta from 6.3
NICE Systems
NICE Interaction Alalytics 6.6
NICE Systems
CxOne
QA Glasgow
ITIL® Foundation certificate in IT Service Management
QA Ltd
Associate, Cloud Computing
NICE Systems
NICE Playback Portal
ABOUT CHRIS DARDIS
Leveraging 23 years of expertise in NICE solutions and cloud migration, I am currently steering transformative strategies as Head of CX Solutions at SVL. My focus lies in orchestrating business transformation through advanced cloud and customer experience (CX) solutions, ensuring seamless pre and post-sale support for our stakeholders.My role encompasses leading a talented team of solution architects and consultants, dedicated to driving innovation and excellence in cloud adoption and CX architectures. We thrive on providing top-tier consultancy and technical support, fostering growth and digital adaptation across various industry verticals.
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