Chris Curcio

About Chris Curcio

Experience:Director Business Solutions IBX (Independence Blue Cross)June 2024 to current • Successfully led Medicare Adv membership migration as part of a larger core platform migration.• Provides leadership for business relationship management, project & program management, and solutions for Government Markets and ACA business areas. • Acts as the primary interface between IT, platform vendors, and business areas. • Marshalls internal resources and platform vendors to meet business needs and advance business objectives.Director Gov Markets Sales & Marketing EnablementIndependence Blue Cross (IBC)Aug 2020 to May 2024• Directs the sales on-boarding, training, & quality assurance processes for Government Markets.• Drives strategic enablement projects with top-down oversight through execution to ensure success • Serves as the primary liaison & process owner for all Sales/Marketing focused systems including, but not limited to: CRM, campaign management platforms, enrollment platforms & Sales/Marketing enablement tools and solutions to support new enrollment and retentionManager of Medicare Appeals & GrievancesIndependence Blue Cross (IBC)Feb 2018 to July 2020• Manages the administration of the Medicare member appeals dept through oversight of the triage, intake, scheduling, & filing functions for all lines of business.• Leads the implementation of projects required to become compliant with new regulations, enhance efficiency, & improve departmental & corporate processes. • Creates & maintains processes for staff to thoroughly & accurately investigate & bring to decision makers a wide variety of appeal issues. Manager of Medicare Enrollment & Reconciliation (IBC)July 2015 - Feb 2018• Oversaw the processes & people that are responsible for processing group & member activities for Medicare Adv & Security 65 accounts.• Ensured that all systems & processes are compliant with CMS rules, guidelines, & regulations with responsibility for analyzing the results of enrollment transaction submissions to CMS.• Responsible for reconciling membership records across internal applications & between IBC & CMS.Manager of Medicare Enrollment (IBC)Nov 2013 - July 2015• Led the processes & people responsible for processing group & member activities for Medicare Adv & Medigap accounts. • Assisted the Director to establish the strategic direction for the division.Business Process Improvement Manager (IBC)Oct 2011 - Nov 2013Business Process Improvement Analyst (IBC)Jan 2011 - Sept 2011Corporate Portfolio Analyst (IBC)July 2008 - Jan 2011

Experience

1. Director Business Solutions at Ibx (Independence Blue Cross)

   Independence Blue Cross

   Jun 2024 — Present · Philadelphia, PA, US

   Dedicated business leader that defines and drives end-to-end solution solutions, risk identification and resolution• Provides leadership for business relationship management, project & program management, and solutions for Government Markets business areas. • Acts as the primary interface between IT, platform vendors, and business areas. • Marshalls internal resources and platform vendors to meet business needs and advance business objectives.

Education

• Duquesne University

  Bachelors in Business Administration, Economics

  2002 — 2006

• La Salle University

  MBA, Business

  2012 — 2015

Skills

• Microsoft Office
• Business Intelligence
• Risk Management
• Project Planning
• Access
• Strategic Planning
• Management
• Team Building
• Business Analysis
• Training
• Sharepoint
• Software Documentation
• Sdlc
• Problem Solving
• Business Strategy
• Mergers
• Mergers & Acquisitions
• Quality Assurance
• Pmo
• Pmp
• Leadership
• Business Process Improvement
• Business Process
• Visio
• Business Requirements
• IT Strategy
• Customer Service
• Microsoft Excel
• Powerpoint
• Call Centers
• Business Development
• Medicare Advantage
• Requirements Analysis
• Program Management
• Continuous Improvement
• Cross-Functional Team Leadership
• Ms Project
• Requirements Gathering
• Insurance
• Microsoft Word