Christopher Council
Sr IT Systems Administrator @LeanTaaS
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WORK HISTORY
Sr IT Systems Administrator @LeanTaaS
Charlotte, NC, US
Provide help desk support to internal users – mostly related to Macbooks and corporate tools such as Gsuite, Slack, Box, Zoom, Netsuite, etc- Responsible for company employees’ hardware/user profile accounts lifecycle: Onboarding, Offboarding, and Leave of Absence- Monitor and manage Mac hardware with remote monitoring tools such as JAMF and Kandji- Install and upgrade corporate tools such as Microsoft Office, Slack, Box, etc- Monitor and maintain the corporate network (Meraki based)- Troubleshoot issues and outages- Support A/V and printer infrastructure- Configure Single-sign on (SSO) for various applications used by the company via SAML 2.0 or Google IDP- Implement new technologies such as Jamf Connect, and Teamviewer to better support internal users- Migrate internal users from Jamf MDM solution to Kandji MDM solution for 300+ users- Ensure security through access controls, backups and firewalls- Configure and manage Zscaler tools such as Zscaler Internet Access and Zscaler Private Access to secure internet connectivity on company devices- Upgrade systems with new releases and models- Develop expertise to train staff on new technologies- Create technical documentation, manuals, and IT policies and procedures.
EDUCATION
North Carolina Agricultural and Technical State University
Bachelor of Science (B.S.), Information Technology
James B Dudley High School
High School Diploma, College Tech Prep
ABOUT CHRISTOPHER COUNCIL
Experienced Systems Administrator with a demonstrated history of working in the primary/secondary education, finance, healthcare industries. Skilled in Service-Level Agreements (SLA), Avaya Products, Workforce Management, Contact Centers, and Customer Experience. Strong information technology professional with a Bachelor of Science (B.S.) focused in Information Technology from North Carolina Agricultural and Technical State University.
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