Chris Coppa
Customer Success Evangelist ▸ Strategic & Resourceful Leader ▸ Natural Born Change Maker ▸ Information Technology ▸ IT Strategy ▸ IT Management ▸ Off Road Enthusiast, Adventurer, Avid Golfer
- Role
- Senior Director Lifelong Learning, Industry Advisor at Salesforce
- Location
- Huntington Beach, CA, US
- LinkedIn followers
- 500 followers
About Chris Coppa
I have over 20 years of Technology Leadership with consistent and measurable achievements in Productivity & Efficiency Improvement, Enterprise Technology, Success Engagement, and Managing Technology Budgets. My success has come from overcoming technology and revenue challenges to drive growth, profitability, and performance improvements by focusing on: Vision and Strategy, Executive Leadership, Change Management, Process Analysis, Executive Engagement, and best practices for Higher Education Business execution. I am most proud of helping to establish Salesforce as a thought leader by providing industry expertise to our customers while developing new offerings to increase revenue, profits, and customer satisfaction. Focusing on customer success is a passion and has allowed for an increase in customer-realized speed and efficiency for internal alignment, prioritization, and resource planning, while significantly decreasing the timeline to value and duration of implementation projects. I hold numerous certifications including Salesforce Education Cloud Consulting, Salesforce Administrator and Advanced Administrator, Salesforce Sales Cloud Consultant, Salesforce Service Consultant, and Prosci Change Practitioner.
Experience
Senior Director Lifelong Learning, Industry Advisor
Mar 2022 — Present
Education
USC Marshall School of Business
Master's degree, Business Administration
2010 — 2012
UC San Diego
Bachelor of Arts (B.A.)
1989 — 1994
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