Chris Connelly

About Chris Connelly

Over the past 20 years I have served in a variety of roles in the elevator industry. My…

Experience

1. Maintenance Supervisor

   Otis Elevator Co.

   Aug 2022 — Present

   Day-to-day supervisor of company operations\\\\n\\\\nProvide customer support on a daily basis\\\\n\\\\nCreate and maintain weekly service, repair, testing schedules to increase labor efficiency and improve customer satisfaction\\\\n\\\\nProvide support to 15+ mechanics in the service department\\\\n\\\\nContribute towards significant growth of repair backlog by auditing customer accounts\\\\n\\\\nPrepare presentations for customers on safety and performance issues\\\\n\\\\nCoordinate with account managers and field mechanics in order to keep account activities, customer preferences, and literature up to date\\\\n\\\\nSchedule and coordinate all services offered\\\\n\\\\nDetermine requirements for repair projects\\\\n\\\\nCoordinate material purchasing for repair projects and service accounts\\\\n\\\\nPerform on-site quality audits to determine requirements for upgrading equipment\\\\n\\\\nEvaluate all types of elevator equipment and asses current operating condition\\\\n\\\\nPerform safety audits on job sites to promote safe work environment\\\\n\\\\nOffer recommendations for a full range of elevator services as appropriate\\\\n\\\\nPerform site visit consulting services on existing and prospective accounts\\\\n\\\\nUtilize CRM software to keep information current\\\\n\\\\nDevelop and generate new prospects while managing existing clients and schedules\\\\n\\\\nUse knowledge of the local market and competitors, to identify and develop the company’s unique selling propositions and differentiation\\\\n\\\\nConform and abide by all regulations, policies, work procedures, and best practices\\\\n\\\\nMaintain proficient technical skills to stay current with industry trends\\\\n\\\\nCompile lists of potential customers for use as sales leads, based on information from business directories, industry ads, trade shows, internet web sites, and other sources\\\\n\\\\nProspect and form new relationships with potential clients\\\\n\\\\nCompany representative for local 20 JAC (joint apprenticeship committee)\\\\n\\\\nCompany representative for local 20 safety committee\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Vocational Technical College

  Graphic Design

• Front Range Community College

  Architectural Engineering

• University of Phoenix

  Business Administration and Management

Skills

• Specifications
• Negotiation
• Contract Negotiation
• Cold Calling
• Advertising
• Salesforce.com
• Solution Selling
• Contract Management
• Business Strategy
• Crm
• Product Development
• Sourcing
• Project Management
• Business Planning
• Direct Sales
• Strategy
• Marketing
• Account Management
• Business Development
• Key Account Management
• Sales Presentations
• Forecasting
• Sales Process
• Customer Service
• Management
• New Business Development
• Team Leadership
• Strategic Planning
• Project Planning
• Selling
• Sales Management
• Customer Oriented
• Customer Relationship Management (Crm)
• Elevators
• Budgets
• Operations Management
• Customer Satisfaction
• Sales Operations
• Vendor Relationships
• Modernization