Chris Cheng
Product Designer | Enterprise Platforms, AI-powered Tool, Scalable Systems, & Growth Optimization | SaaS, Healthcare, Biotech
- Role
- User Experience Designer at On Beat Digital
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Chris Cheng
a Product designer focused on building intuitive, scalable systems for complex B2B platforms, currently in healthcare and biotech.My work spans internal tools, resource hubs, and search systems that support enterprise operations across multiple teams and regions. I bring a SaaS-informed mindset to every project, thinking in terms of workflows, systems, and long-term scalability, even when working in regulated or content-rich spaces.I also bring a data-driven lens to UX: optimizing flows, templates, and entry points to improve conversion, engagement, and growth at scale, currently leading UX across Thermo Fisher Scientific and sub-brands across biotech, diagnostics, CRO/CDMO, and scientific R&D, serving B2B and B2B2C users through clinician portals, internal tools, and multilingual marketing sitesWhether testing what drives interaction or refining experience across stages of the funnel, I care about using design to move the business forward, without losing sight of usability and clarity.I thrive in product environments where structure is still emerging. Whether it’s scaling a platform or simplifying a legacy tool, I design for clarity, efficiency, and growth.Let’s build systems that serve real people, and scale with them.
Experience
User Experience Designer
Sep 2024 — Present · CO, US
Design and scale responsive user experiences for Thermo Fisher Scientific platforms across biotech, diagnostics, CRO/CDMO, and scientific R&D, serving B2B and B2B2C users through clinician portals, internal tools, and multilingual marketing sites used by 350K+ global professionals- Designed responsive workflows and high-fidelity UIs for desktop and mobile platforms, ensuring accessibility, consistency, and multilingual compliance across HIPAA/GDPR-regulated environments- Translated client feedback and usability insights into scalable UX improvements for diagnostic and research platforms, supporting lead generation, and regulatory needs- Developed metadata-driven IA and multilingual content strategies to improve product discoverability and streamline cross-regional navigation for better SEO and conversion rate- Partnered cross-functionally with engineers, product managers, and compliance teams to align design with research workflows and AEM-powered development pipelines.
Education
University of Michigan - School of Information
Master of Science - MS, Information Science/Studies
University of Washington
Bachelor's degree, Informatics
2017 — 2022
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