Chris Chen
Information Technology Manager @Salesforce
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WORK HISTORY
Information Technology Manager @Salesforce
ON, CA
Led cloud infrastructure initiatives supporting 10+ business units across North America, reducing downtime by 45%- Managed a team of 20+ engineers and analysts across Canada, India, and the US- Implemented enterprise IT service automation tools (e.g, ServiceNow), improving ticket resolution speed by 60%- Oversaw multiple cross-departmental IT projects with budgets exceeding $5M- Contributed to Salesforce global compliance audits (SOC2, ISO 27001).
EDUCATION
Shanghai University
Bachelor's degree, Computer/Information Technology Administration and Management
Shanghai University
Master's degree, Computer/Information Technology Administration and Management
ABOUT CHRIS CHEN
Experienced IT Manager with over 10 years in enterprise-level IT operations, currently…
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