Chris Charlton
Maintenance and Contract Manager (Planned & Cyclical) @Home Group
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WORK HISTORY
Maintenance and Contract Manager (Planned & Cyclical) @Home Group
Lead the delivery of the planned and cyclical maintenance programme across the South region, managing relationships with seven contractors and overseeing cyclical decoration projects.• Chair weekly and monthly service delivery and operations meetings to ensure key targets and budgets are met, driving programme completion with a focus on accountability and commercial efficiency.• Oversee H&S standards across all project sites, holding a national remit for planned maintenance safety and compliance audits to ensure continuous adherence to regulatory requirements.• Track and review contractor KPIs regularly to maintain high customer satisfaction levels and service standards.• Manage and develop a high-performing team of 8 surveyors and 1 administrator, fostering personal development and alignment with company values.• Maintain accurate reporting and communication with senior leadership, including detailed progress updates, budget tracking, and escalation of key issues to the Head of Service.• Collaborate across departments to align service delivery with broader organisational goals, ensuring seamless coordination and operational efficiency.• Administer real-time updates on live jobs, completions, and omits using national trackers and supporting maintenance systems.• Proficient in systems including Open Housing, Oracle, and Value Work for contract management, reporting, and data integrity.• Customer-focused and results-oriented—proactively resolve complaints and issues to deliver timely, empathetic outcomes.
EDUCATION
Northumbria University
Bachelor of Science (BSc), Building Surveying
Queen Elizabeth High School
A levels, BTEC Sport and Science
SKILLS
ABOUT CHRIS CHARLTON
Experienced Contracts Manager with 10+ years in the UK construction and infrastructure sectors. Proven success managing JCT contracts, ensuring compliance with UK procurement regulations, and delivering cost-effective outcomes for public and private sector clients. Skilled in stakeholder engagement, risk mitigation, and contract lifecycle management. Passionate about aligning commercial strategy with operational delivery.
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