Chris C.

Claims Manager @ManyPets

Birmingham, GB

My role is to oversee multiple teams and departments, ensuring that they meet Key Performance Indicators (KPIs) and performance standardsThrough outcome-focused management, I lead and manage my teams, ensuring that behaviours align with company values and performance is achieved through setting clear objectives.Acting as the primary communication channel between Claims Handlers and their managers.Day to day, to provide support in identifying performance and potential problems, conducting root cause analysis, and removing barriers to success. My accountability extends to ensuring quality and service standards are met while managing resources effectively through active performance management routines.Taking ownership of forecasting demand to ensure the right resources are in place to achieve Service Level Agreements (SLAs) across department functions, applying a commercial focus to all deliverables. Additionally, spearheading process improvement initiatives and implement solutions to enhance departmental efficiency and effectiveness.

The Lean Six Sigma Company

Lean Six Sigma White Belt

Chartered Insurance Institute

UK Financial Services, Regulation & Ethics

Coventry University

BA HONS