Chris Byrne

Technical Services Supervisor @Dentsply Sirona

Developed, implemented, and managed Technical Services support team for Implant division responsibility for supporting customers in US and Canada. • Managed employee and team performance. Provided new employee orientation and training. • Gathered data for report metrics and resolved escalated issues as needed. • Developed strategies and collaborated cross-functionally to improve service levels, increase customer satisfaction, and reduce resolution times while maintaining effective relationships between all departments. • Defined and developed structured new hire training programs for all areas leading to reduction of training time for new hires and increased knowledge needed to be successful in positions post training. • Provided world-class escalated dental technical assistance on all implant product lines and services for the best possible patient outcome. • Aided in the Restructuring of the Warranty/Complaint process for global alignment. • Project coordination for product and service BETA testing, including the launch and support of product lines for the Japanese and Thailand markets